203-205 The Vale
London, W3 7QS
The following provisions establish the terms and conditions of sale for the products offered by MAHELTEX LTD on its website www.fringadine.com.
They govern the relationship between MAHELTEX LTD and the person who makes a purchase (referred to as “Buyer“) through the website www.fringadine.com.
MAHELTEX LTD invites you to read carefully the terms below. Purchases done on www.fringadine.com require first the consultation and the acceptance of the terms and conditions, but this acceptance is not subject to a handwritten signature from the Buyer.
ARTICLE 1. PRODUCTS:
The products offered for sale on www.fringadine.com are presented with photographs and texts that attempt to describe their essential characteristics with the greatest possible accuracy
The Buyer is solely responsible for the choice of products, their storage and use. MAHELTEX LTD can not be held responsibility for non-compliance of the product use.
ARTICLE 2. PRICE:
Prices are quoted in GBP ( GREAT BRITAIN POUNDS ) including VAT and take into account any discounts and the VAT applicable on the date of the order. postage and packing are not included. Postage and packing costs will be charged extra and will be specified to the customer at the time of the final confirmation of the order.
MAHELTEX LTD reserves the right to modify the prices at the time of promotions or sales for example. However, the products will be charged on the basis of rates in effect at the time of the placement of the order. The products remain the property of MAHELTEX LTD until their full payment.
ARTICLE 3. THE ORDER:
3.1. Procedures for the Placement of an order
The customer places an order directly onto the online store site www.fringadine.com.
The customer declares to have read and accepted the terms and conditions, prices, descriptions of products available for sale and delivery terms before placing the order.
To proceed with the order of the selected products the Buyer shall identify him/herself, if he/she already has an account on the online store site wwww.fringadine.com or by completing the form available if not. Every Buyer must accurately complete the identification form by providing his/her full name, postal address and e-mail (and any other information deemed useful by MAHELTEX LTD). The Buyer agrees and understands that the entry of these two identifiers (email address and password) is proof of his/her identity and gives thereby his/her consent.
3.2. Order Validation
Having reviewed the summary of the order, the types, quantities, prices, the total amount of the order, contact details and address of delivery of the products selected, the Buyer will click on “Confirm order” to confirm his/her order. The Buyer will be able to pay by credit card (via Worldpay secure payment gateway). Validating the order implies acceptance of these Terms and Conditions by the Buyer.
3.3. Order Confirmation
When the Buyer has confirmed the payment, a confirmation email recapitulating the order will be sent. This confirmation will include all of the components of the contract between the parties. MAHELTEX LTD however, reserves the right to refuse any order or delivery in case of non-payment in full of a previous order by the Buyer, non-authorisation of the payment by credit card from the part of the banking institutions, non-payment or payment in part, and usage of a credit card not issued by a British financial institution.
MAHELTEX LTD shall not be liable in this respect under any circumstances.
ARTICLE 4. PAYMENT:
The amount payable by the Buyer shall be the amount indicated on the order confirmation sent by email. This amount includes the price of the products, shipping, taxes and other costs payable in full at MAHELTEX LTD upon confirmation of the order and shall be paid for in full by credit card (secure online payment).
Payment will be made immediately online by credit card (Worldpay secure payment gateway) unless the server is unavailable.
Payment by Bank Transfer:
Please note that Payment by bank transfer only applies to the United Kingdom customers, that hold a bank account based in the UK. Make the payment directly from your bank account. Please use the reference of your order as your payment reference. Your order will be shipped upon receipt of your payment.
ARTICLE 5. DELIVERY:
Orders sent to the UK:
Postage and Packing is free for orders in the UK and France.
In case your parcel has not been collected within the time allotted by the Post Office/Carrier and implying a return to the sender, postage cost for a new shipment will be at the charge of the customer based on the weight of the parcel.
The items will be sent by tracked delivery on the next day following the day of the order, whichever comes first. The average delivery time is 3 to 5 working days.
During the week following the launch of a collection, the average delivery can be prolonged up to 5 working days.
The times indicated are target dates, corresponding to the average processing times and delivery. MAHELTEX LTD cannot be held responsible for the consequences of a delayed delivery which would be beyond its control.
In case of damaged packages (package open, missing items …), the Client agrees to notify MAHELTEX LTD and the carrier, by all means of any problem within the 3 days following the receipt. After this period, no complaint will be processed.
Orders sent outside the UK and France:
Shipping cost for orders sent outside mainland France and the UK are calculated at the time of the order and according to your geographic zone.
Orders are shipped by Royal Mail Tracked delivery at the delivery address provided by the Buyer and will include a copy of the invoice. The Buyer will then receive an email confirming the shipment and will provide the tracking number of the package.
MAHELTEX LTD reserves the right to refuse to deliver the specific commands in collective or group addresses such as offices, health care facilities, stays. If delivery to a such address, the client recognizes that the duty of MAHELTEX LTD for routing command stops at the actual delivery of the group address indicate in the order , even though the parcel is not received by the final recipient but by a third party
The items will be sent by tracked delivery on the next day following the day of the order, whichever comes first.
For deliveries within and outside Europe, MAHELTEX LTD is committed to deliver the order paid for in full within a maximum of 15 days, starting on the day following the date of validation of the order by the Buyer.
Delivery times specified indicate the time needed to process and deliver the products.
ARTICLE 6. AVAILABILITY:
The products offered by MAHELTEX LTD are available as long as they are visible on the site www.fringadine.com within the limits of stocks availabilities. The words “out of stock” indicated on the product description informs that all items of the product in question were fully sold.
ARTICLE 7. EXCHANGE AND REFUND:
7.1. Products in stock
7.1.1. Conditions for Returns
The Buyer shall have a period of seven days from the receipt of the goods to return the products that do not meet his/her satisfaction, at his own expense. The Buyer shall return the product to MAHELTEX LTD by tracked delivery and should retain the tracking receipt until reception of the items, indicating his/her name and address and the reference number of his/her order. Items are to be returned in their original condition, complete with original packaging, labels… and accompanied by a copy of the purchase invoice. Items returned incomplete, worn, soiled, washed(detergent odour or trace) or damaged by the customer will not be accepted. Also due to hygiene reasons, we do not offer any returns or exchanges on scarves products.
Upon receipt of the goods, MAHELTEX LTD is committed to refund the Buyer for the amount paid, excluding shipping costs, within a maximum period of 30 days by crediting the bank account having placed the order, provided that the conditions for Returns 7.1.1 are met.
For any exchange, the customer should contact us using the contact form on the website www.fringadine.com by specifying his/her name and the reference of the order along with the new desired size of the same article ordered. The availability of the size of this item will be confirmed by email. Upon receipt of the goods, provided that the conditions for Returns 7.1 are met, the new order will be sent at MAHELTEX LTD’s costs, if it is available. Otherwise, MAHELTEX LTD shall refund the amount of the returned items, excluding shipping.
7.2. Pieces Made to measure
The possibility of producing upon order a given piece is clearly mentioned on the product page by the phrase “Made-to-Measure”. Each “made-to-Measure” order will be processed with the size requested by the client and her special requests that she can communicate by email. MAHELTEX LTD do not constitute any finished goods inventory.
Once the order is complete, the client will be informed of the launch of the manufacturing of her/his item(s) via email. After this information, no return, exchange or refund will be accepted. The client confirms that she/he understood and endorses this provision.
7.3 Pieces for which the client asks for retouch
When the piece(s) of the client’s order is(are) retouched upon the request of the client, the article(s) is(are) considered as custom (or high personalized) article(s) and cannot be then offered to any other client.
Once the operation of retouch is started, the client is informed of this operation via email. After this information, no return, refund or exchange will be accepted. The client confirms that he understood and endorses this provision.
ARTICLE 8. INTELLECTUAL PROPERTY:
Fringadine® is a registered trademark. As such, all content on the site www.fringadine.com belongs to MAHELTEX LTD. Protection of copyright and the provisions of the Intellectual Property Code for trademarks forbids the copy or reproduction of the models presented by MAHELTEX LTD which owns all rights. Therefore, any manufacturing of a similar product or minor alteration of a product resulting in a similar product, either for commercial purposes or personal use, are prohibited. Any such action would be a violation of copyright and intellectual property laws and would result in the person responsible to be prosecuted under criminal and civil law applicable in this case.
All rights for all texts, logos, comments, works, illustrations and images reproduced on www.fringadine.com are reserved under copyright law as well as intellectual property law.
Any person who wishes to place a simple link on their website that links directly to the homepage of the www.fringadine.com website, must request permission to MAHELTEX LTD.
MAHELTEX LTD disclaims any responsibility in the event that the content of these websites should violate the laws and regulations in place.
In all cases, any link, even tacitly authorised, must be removed at the request of MAHELTEX LTD.
Total or partial reproduction of the www.fringadine.com website is strictly prohibited.
ARTICLE 9. LIABILITY:
MAHELTEX LTD cannot be liable for any inconvenience or damage arising from the use of the Internet: interruption of service, external intrusion or presence of computer viruses, or any incident of force majeure, in accordance with the law and jurisprudence.
ARTICLE 10. DATA PROTECTION:
10.1. Personal information
The personal information collected as part of the sales is mandatory and necessary for processing and delivery of orders and for preparing invoices. It is strictly confidential. The absence of information implies the automatic rejection of the order.
The User has a right to access, modify, rectify and delete data. MAHELTEX LTD is committed to NOT communicate personal information to any business partners.
The user is informed that during a visit to the site, a cookie may be automatically installed on their browser.
A cookie is a piece of data sent from a website and stored in a user’s web browser and does not identify the user. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user’s previous activity. It allows the website to record information about browsing habits and thus to improve the quality of the site.
10.3. Web Tags:
Some pages in this website may contain electronic images or “web beacons” to count the number of visitors to the page. The information obtained through these tags is strictly anonymous and is simply used to gather statistics on traffic to certain pages of the site to better serve our users.
ARTICLE 11. OFFERS AND DISCOUNT CODES:
Discount codes provided by www.fringadine.com do not apply on shipping costs, unless the code relates specifically to these costs. Discount codes cannot be used on special deals and special offers. Discount codes cannot be used in conjunction with any other promotional codes or offers.
ARTICLE 12. TAXES AND CUSTOM DUTIES:
Orders placed on the site and delivered outside of France may be subject to taxes and customs duties which are levied when the package reaches its destination.
These duties and the taxes associated with the delivery of an item are payable by the customer who is solely responsible for their payment. MAHELTEX LTD is not required to check and inform its customers about applicable customs duties and taxes in their respective country.
For tariffs and taxes, it is the sole responsibility of the Buyer to inquire about them by contacting the relevant body in his/her country.
ARTICLE 13. ENTIRE AGREEMENT:
These terms and conditions and the order summary submitted to the client form a contract and constitute the entirety of the contractual relationship
between the parties. In the event that any one of the terms of the Conditions of Sale should be deemed illegal or unenforceable by a court decision, the other provisions shall remain effective.
ARTICLE 14. FORCE MAJEURE:
In case of force majeure, which may impede or delay the execution by the Company of all or part of its obligations, these obligations shall be suspended.
Such cases are recognized by the British authorities. In such a situation, LTD MAHELTEX shall notify its customers within 10 days by email.
ARTICLE 15. JURISDICTION:
In case of dispute with professionals and/or traders, British courts have jurisdiction. In case of dispute with a customer, the British courts will have jurisdiction.