Return Exchange



The Buyer shall have a period of seven days from the receipt of the goods to return the products that do not meet his/her satisfaction, at his own expense. The Buyer shall return the product to MAHELTEX LTD by tracked delivery and should retain the tracking receipt until reception of the items, indicating his/her name and address and the reference number of his/her order. Items are to be returned in their original condition, complete with original packaging, labels… and accompanied by a copy of the purchase invoice. Items returned incomplete, worn, soiled, washed or damaged by the customer will not be accepted. Also due to hygiene reasons, we do not offer any returns or exchanges on scarves products


To return items that do not suit you:


For any exchange, Please contact us using the contact form on the website by specifying your name and the reference of the order along with the new desired size of the article ordered. We will confirm by email the availability of the size  of this item. Upon receipt of the goods, provided that the conditions for Returns 7.1 are met, the new order will be sent at MAHELTEX LTD’s costs, if it is available. Otherwise, MAHELTEX LTD shall refund the amount of the returned items, excluding shipping.

During the sales period and for exchange of a same item only, the costs of return are offered ( in France and UK only). This applies only to one return.



Upon receipt of the goods, MAHELTEX LTD is committed to refund the Buyer for the amount paid, excluding shipping costs, within a maximum period of 30 days by crediting the bank account having placed the order, provided that the conditions for Returns 7.1 are met.

For further information, do not hesitate to contact us by email or visit our terms and conditions page.